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CONCERNS, FEEDBACK AND COMPLAINTS

 

PROCESS TO RAISE CONCERNS CONSTRUCTIVELY

A player, parent or carer, coach, manager, committee member or official may seek to raise and resolve concerns, feedback or complaints as follows.

 

METHOD TO ADDRESS AND RESOLVE CONCERNS, FEEDBACK AND COMPLAINTS
  1. Where possible parties with a concern, feedback or a complaint may attempt to resolve their concern directly with the other party.

  2. Where parties have been unable to resolve a complaint directly or if a party does not feel a direct approach is appropriate, they may contact the BellaMonaro Women's Football Club's Member Protections Officer, Drue Edwards 0403 506 529. 

  3. Alternatively, a party with a concern, feedback or complaint may contact the BellaMonaro Women's Football Club's committee via email, phone or at a meeting.

APPROACH, TIMING AND LOCATION TO ADDRESS CONCERNS, FEEDBACK AND COMPLAINTS

Anyone raising a concern, feedback or complaint must: 

  1. be respectful and polite in accordance with the BellaMonaro Women's Football Club's Code of Conduct;

  2. raise concerns, feedback and complaints outside of and away from Football games and training and;

  3. raise concerns, feedback and complaints at a time suitable to both parties.

 

FURTHER ACTIONS

Parties who raise concerns, feedback and complaints using methods and approaches outside of this process may result in the BellaMonaro Women’s Football Club taking disciplinary actions in accordance with our constitution.

 

Individuals who fail to abide by the BellaMonaro Women's Football Club's Code of Conduct may result in the BellaMonaro Women’s Football Club taking disciplinary actions in accordance with our constitution.

Adopted June 2022

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